New Delhi: Uber has announced the launch of new and expanded technology-led safety features and strengthened customer support in India.
Some of the key safety initiatives introduced at the event include — Audio rear seatbelt reminder, RideCheck 3.0, SOS integration, revamped safety toolkit, expanded support. It was announced at an event attended by principal secretary, government of Delhi, Ashish Kundra, as the chief guest.
Speaking at the event, Kundra said: “The availability of safe and convenient mobility options needs to keep pace with the rapidly expanding cityscapes. Over the last few years, ride sharing companies like Uber have brought a transformative change in the urban mobility landscape by offering safe and convenient mobility choices to millions of people.
“I feel that this is the right way forward and strongly believe that the government, law enforcement authorities, and private companies will have to work together to create a safer mobility ecosystem,” said Kundra.
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In the audio rear seatbelt reminder, each time before an Uber trip starts, there will be an audio rear seat belt reminder for riders on the driver’s phone along with a push notification on the rider’s phone. This will nudge riders to buckle up and stay safe.
RideCheck is tech-led feature to proactively detect trip anomalies and offer support. Each time the system detected an unusually long stop during a ride, both the rider and driver received a notification asking if everything was ok.
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Uber already has an in-app emergency button that connects riders and drivers to their local emergency number with the simple tap of a button. Now, Uber has also launched SOS integration with local police to share critical information with them including live location.
New safety toolkit features brand new options has been designed to give easy access to the help that a rider may need. It also has information about Uber’s different safety features that are available at the tap of a button.
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The 24X7 safety line allows riders to call 88006-88666 from their phone or access it via the Uber app to connect to a live support agent. Now, this line will be available to riders to report any safety issues while on-trip and upto 30 minutes after the trip has ended.
Sharing details on new safety features, Sooraj Nair, head – safety operations, Uber India & South Asia, said, “There’s nothing more critical than the safety of the people we serve We are proud to introduce new and expanded safety features along with strengthened support. We believe that safety never stops and will continue looking at solutions to improve safety on our platform.”
(With arrangement from Insightonlinenews)
