Bengaluru: Kempegowda International Airport, Bengaluru, operated by Bengaluru International Airport Limited (BIAL), has been awarded the ‘best airport at arrivals globally for the year 2023’ by the Airports Council International (ACI) World. This recognition has been received for the second consecutive year, highlighting the Airport’s commitment to delivering exceptional passenger experiences.
BIAL, voted by travellers, secured the top spot among airports worldwide, reinforcing its position as a premier aviation hub catering to domestic and international passengers. Its relentless efforts in providing a seamless arrival experience into Bengaluru, connectivity to non-metro cities and facilitating smooth transfers across Southern India have contributed to this prestigious achievement.
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In addition to efficient deboarding procedures, streamlined immigration and customs processes, dedicated e-visa counters, and organised baggage claim services, BIAL offers a host of innovative amenities on arrival. The BIAL Pulse app allows passengers to connect to high-speed WiFi every time they arrive and review multiple ground transportation options. The ‘WayFinder’ feature allows passengers to find their way through the Airport easily. Passengers can book a transit hotel for their short-term stay or clarify their queries through the app’s chat box option.
Hari Marar, MD and CEO of Bangalore International Airport Ltd, said, “It is an honour to receive this accolade from ACI. We extend our heartfelt gratitude to the government authorities – the Immigration, Customs, CISF, and Airport Authority of India – for their unwavering support in ensuring a seamless arrival process. We also thank our passengers for their continued trust and confidence in us. Recognitions such as this serve as a driving force, motivating us to continually pursue excellence and solidify our position as the gateway to South and Central India.”
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Luis Felipe de Oliveira, Director General of ACI World, lauded BIAL’s achievement, stating, “Thrilled to see Kempegowda International Airport Bengaluru recognised for their exceptional customer experience! Winning in the Airport Service Quality (ASQ) Awards is a testament to your entire team’s hard work and dedication for the benefit of your travellers and communities.”
The ASQ programme is anchored in live research conducted through surveys administered directly to travellers at the airport, capturing their satisfaction levels on the very day of travel. The surveys cover over 30 performance indicators across key elements of the passenger’s airport experience, giving a complete picture of the passenger experience journey.
